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Peyton Manning Unintentionally Promotes Omaha Tourism
Denver Broncos quarterback Peyton Manning's now famous "Omaha!" call is having an unintended impact on the largest city in Nebraska.Andrew Kraemer's insight:It is one of those situations no one could...
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Top 5 Resolutions Hotels Should Make to Boost Online Revenue - Words of Vikram
We have entered a new year of awesome possibilities. The hospitality and lodging business is poised for more disruption, innovation and growth.Andrew Kraemer's insight:I have quickly grown to enjoy...
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How to use all the pricing data available
While the amount of pricing and forecasting data might be overwhelming to revenue managers, experts suggest simplifying it and making data-driven decisions.Andrew Kraemer's insight:I had a general...
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Murder case sparks PBX configuration debate
After an alleged crime at a Texas hotel, the lodging industry is rethinking its guestroom phone policies for emergency dialing.Andrew Kraemer's insight:Certainly a very sad story but one that brings...
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New hotel booking website 'gives OTAs the boot'
The co-founder of a new booking website that allows hotels to bid for guests believes the current Online Travel Agency (OTA) model is an ‘unsustainable, tangled web that only serves the...
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Sochi squalor: Journalists report hotel horror stories as Russians scramble...
Sportswriters from around the world have begun cataloguing a litany of accommodation-related woes in Sochi, Russia as organizers scramble to finish the construction of some hotels three days before...
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Forget Customer Satisfaction. Think Customer Surprise
Customers say service is getting worse. And, as we know, they're always right. Buck the trend with these five keys to customer delight.Andrew Kraemer's insight:Nice, easy article to read about...
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The NY Times Wises Up To the Hotel Tech Revolution
“ The NY Times Wises Up To the Hotel Tech Revolution || HotelChatter”Andrew Kraemer's insight:A cheeky poke at the NY Times.See it on Scoop.it, via Revenue Management & Hotel Data
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AAHOA LODGING BUSINESS
Andrew Kraemer's insight:Good article about the simple steps everyone can take to improve their online reputation. (It does not need to be said that your online reputation has become a revenue driver...
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5 Ways to Serve Great Customer Service in Hotel | HotelCluster.com Blog
How to improve the quality of customer service at your hotel for business success? Here are some working tips for best hotel customer experience.Andrew Kraemer's insight:The basics of blocking and...
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How Airbnb, Yelp Are Changing Hotel Marketing
As the lodging industry grapples with Airbnb, TripAdvisor and other locally oriented services, major hotel brands are increasingly taking a back seat to the surrounding neighborhoods. “Our facility is...
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Which incentives should hotels offer to boost direct bookings? - Tnooz
Direct bookings are much coveted by hotels, and a survey of 2500 US consumers finds that free room upgrade is the top incentive that will entice guests.Andrew Kraemer's insight:We hear many hotels cry...
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Pictures of hotel food and restaurants are most popular in Facebook
Among content posted by hotels on Facebook, pictures of restaurant food have the highest engagement, likes, comments and shares for every 1,000 impressions.Andrew Kraemer's insight:I came across this...
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Priceline CMO eyes bigger role in on-property purchases via mobile - Q&A -...
Andrew Kraemer's insight:Interesting article about Priceline's desire to further its reach into their customer's travel experience -- their roots deeper into our soil.See it on Scoop.it, via Revenue...
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The Science of ‘Paying It Forward’
How generosity among strangers becomes socially contagious.Andrew Kraemer's insight:Although this is not a hospitality-specific entry, I thought I warranted my attention none the less. Years ago, I...
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SURVEY: Travelers weigh in on housekeeping - Revinate
Looking for ways to cut costs at your hotel? A TripAdvisor poll shows you may not want to put housekeeping at the top of that list.Andrew Kraemer's insight:Interesting article based on a TripAdvisor...
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From Airlines to Hotels, a Quest to Help You Sleep
The travel industry is offering custom bedding, headphones, essential oils and more to aid those who suffer from a sleep shortage on the road.Andrew Kraemer's insight:Good article with some...
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In defence of online travel agencies - they are not evil - Tnooz
There are multiple opinion pieces pushing ways in which hoteliers can free themselves from online travel agencies and increase their own direct bookings.Andrew Kraemer's insight:An interesting...
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