Looking for ways to cut costs at your hotel? A TripAdvisor poll shows you may not want to put housekeeping at the top of that list.
Andrew Kraemer's insight:
Interesting article based on a TripAdvisor study43% of global travelers wouldn’t stay at a hotel that doesn’t offer housekeeping.49% of travelers would accept a benefit to forgo housekeeping. Of those:39% would expect a hotel that doesn’t offer housekeeping to cost less than a comparable property that does.9% would accept complementary items like beverages and food in exchange.Just 1% of travelers would accept loyalty points in exchange.8% will forgo housekeeping for no additional benefits.Their recommendations:Keep it optional: To appeal to everyone, give travelers the option of forgoing the service, but don’t make it mandatory.Experiment with different benefits: Offer different benefits in exchange for skipping housekeeping to see what works best for your property and clientele.Pass some savings on to your guests: 39% of travelers would like cost savings in exchange for giving up housekeeping. Consider passing some of the savings from cutbacks in the service along to guests.Avoid offering loyalty points in exchange: The loyalty point benefit saw the lowest responses across all markets – even lower than passing on housekeeping in exchange for no benefits.