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Top five hotel technology trends [INFOGRAPHIC]
Currently, 68% of same day hotel bookings are made from a smartphone, says an infographic from eRevMax that lists top five hotel technology trends.Andrew Kraemer's insight:We love our stats, graphs...
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Why Hotel Brands Should Care About Airbnb's Disruption
Recently, Airbnb has released some super cool stats that prove what I have always believed: they are changing the hospitality business. • They created $632Andrew Kraemer's insight:I have found Vikram...
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Individual Business and Leisure Travelers Continue to Book More Hotels Online...
Andrew Kraemer's insight:TravelClick just published results from the 3rd quarter:- OTA bookings jumped 13.6 % in the third quarter compared to last year.- Brand.com increased 5.3 % year over year GDS...
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19 Most Annoying Passengers to Sit By on a Flight
Inattentive parents and flyers that kick the back of other passengers' seats are rudest travelers, says an Expedia survey released today.Andrew Kraemer's insight:On the lighter side of things,...
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How to implement a hotel front desk upselling program
Andrew Kraemer's insight:I was lucky enough to attend the Vantage 2013 Conference earlier this month. One of the speakers was Don Landry, a 40+ year hospitality veteran. He suggested all...
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5 Phrases That Should Never Be Used in the Customer Service Business - By...
Article - 5 Phrases That Should Never Be Used in the Customer Service Business - By Steve DiGioia - 'Customer Service' is a term that too frequently is used as a catch-all for the experience received...
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Girl Who'd Rather Go to Mobile, AL Than Disney World Gets Honored by the City
A young girl who cried after learning her family wasn't going to Mobile but was taking a surprise trip to Disney World was presented with a key to the city.Andrew Kraemer's insight:Kudos to the city...
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Mobile, meta on the move in travel bookings
Mobile devices and metasearch engines provide the hotel industry’s biggest opportunity for increasing bookings in 2014, according to executives speaking at the Expedia Partner Conference.Andrew...
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Hotels Expand Mobile Check-In Options - Business Travel News
Already available at a smattering of brands and individual hotels, mobile hotel check-in is poised for rapid expansion this year across the industry.Andrew Kraemer's insight:Change is a difficult...
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Hotel sacks manager for slamming negative reviewers on TripAdvisor
A Scottish hotel has found itself in the limelight after its manager continually turned guests who left damning reviews of the property on TripAdvisor.Andrew Kraemer's insight:Sometimes the best...
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Differentiation is in the eyes of the consumer
Differentiation can lead to competitive advantages, but the definition lies within customers’ perceptions.Andrew Kraemer's insight:A timely article from our perspective, it is a new year and great...
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Nearly Half of Employers Know if a Candidate is a Good Fit Within the First...
Article - Nearly Half of Employers Know if a Candidate is a Good Fit Within the First Five Minutes - When it comes to a job interview, the first few minutes may be the most crucial.Andrew Kraemer's...
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Peyton Manning Unintentionally Promotes Omaha Tourism
Denver Broncos quarterback Peyton Manning's now famous "Omaha!" call is having an unintended impact on the largest city in Nebraska.Andrew Kraemer's insight:It is one of those situations no one could...
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Top 5 Resolutions Hotels Should Make to Boost Online Revenue - Words of Vikram
We have entered a new year of awesome possibilities. The hospitality and lodging business is poised for more disruption, innovation and growth.Andrew Kraemer's insight:I have quickly grown to enjoy...
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How to use all the pricing data available
While the amount of pricing and forecasting data might be overwhelming to revenue managers, experts suggest simplifying it and making data-driven decisions.Andrew Kraemer's insight:I had a general...
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Murder case sparks PBX configuration debate
After an alleged crime at a Texas hotel, the lodging industry is rethinking its guestroom phone policies for emergency dialing.Andrew Kraemer's insight:Certainly a very sad story but one that brings...
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New hotel booking website 'gives OTAs the boot'
The co-founder of a new booking website that allows hotels to bid for guests believes the current Online Travel Agency (OTA) model is an ‘unsustainable, tangled web that only serves the...
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Sochi squalor: Journalists report hotel horror stories as Russians scramble...
Sportswriters from around the world have begun cataloguing a litany of accommodation-related woes in Sochi, Russia as organizers scramble to finish the construction of some hotels three days before...
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Forget Customer Satisfaction. Think Customer Surprise
Customers say service is getting worse. And, as we know, they're always right. Buck the trend with these five keys to customer delight.Andrew Kraemer's insight:Nice, easy article to read about...
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The NY Times Wises Up To the Hotel Tech Revolution
“ The NY Times Wises Up To the Hotel Tech Revolution || HotelChatter”Andrew Kraemer's insight:A cheeky poke at the NY Times.See it on Scoop.it, via Revenue Management & Hotel Data
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AAHOA LODGING BUSINESS
Andrew Kraemer's insight:Good article about the simple steps everyone can take to improve their online reputation. (It does not need to be said that your online reputation has become a revenue driver...
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5 Ways to Serve Great Customer Service in Hotel | HotelCluster.com Blog
How to improve the quality of customer service at your hotel for business success? Here are some working tips for best hotel customer experience.Andrew Kraemer's insight:The basics of blocking and...
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How Airbnb, Yelp Are Changing Hotel Marketing
As the lodging industry grapples with Airbnb, TripAdvisor and other locally oriented services, major hotel brands are increasingly taking a back seat to the surrounding neighborhoods. “Our facility is...
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Which incentives should hotels offer to boost direct bookings? - Tnooz
Direct bookings are much coveted by hotels, and a survey of 2500 US consumers finds that free room upgrade is the top incentive that will entice guests.Andrew Kraemer's insight:We hear many hotels cry...
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Pictures of hotel food and restaurants are most popular in Facebook
Among content posted by hotels on Facebook, pictures of restaurant food have the highest engagement, likes, comments and shares for every 1,000 impressions.Andrew Kraemer's insight:I came across this...
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Priceline CMO eyes bigger role in on-property purchases via mobile - Q&A -...
Andrew Kraemer's insight:Interesting article about Priceline's desire to further its reach into their customer's travel experience -- their roots deeper into our soil.See it on Scoop.it, via Revenue...
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The Science of ‘Paying It Forward’
How generosity among strangers becomes socially contagious.Andrew Kraemer's insight:Although this is not a hospitality-specific entry, I thought I warranted my attention none the less. Years ago, I...
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SURVEY: Travelers weigh in on housekeeping - Revinate
Looking for ways to cut costs at your hotel? A TripAdvisor poll shows you may not want to put housekeeping at the top of that list.Andrew Kraemer's insight:Interesting article based on a TripAdvisor...
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From Airlines to Hotels, a Quest to Help You Sleep
The travel industry is offering custom bedding, headphones, essential oils and more to aid those who suffer from a sleep shortage on the road.Andrew Kraemer's insight:Good article with some...
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In defence of online travel agencies - they are not evil - Tnooz
There are multiple opinion pieces pushing ways in which hoteliers can free themselves from online travel agencies and increase their own direct bookings.Andrew Kraemer's insight:An interesting...
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